Use collapsible tabs for more detailed information that will help customers make a purchasing decision.
Ex: Shipping and return policies, size guides, and other common questions.
Here is all the information you need. If you need help you can chat with us.
Items must be sent back within 10 days of the customer having received the package. Absolutely no refunds will given.
Returned items must be unworn and unwashed (free of any stains from makeup, deodorant, wear or smoke) with all Rue Couture Store and product tags attached and if the item does not match the original condition, we won’t issue an ONLINE CREDIT.
Please fill out our exchange form, which is included in your package. If your package did not include a return form simply include your name, email, phone number, order number and address inside the package and the Invoice.
Defective items must be reported within 24 hours of package arrival, if not reported within that time frame, we will not issue credit. If you have received an incorrect item, please contact us within 24 hours of receiving your package.
Colors and Sizes may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects or qualify for refunds.
Shipping fees are NOT refundable. The customer is responsible for shipping fees to send the order back. All return shipping charges MUST be prepaid. We DO NOT accept COD deliveries; they will be rejected.
Your online credit must be used ENTIRELY in your NEW PURCHASE. Any remaining balance is NOT carried over.
Merchandise purchased online can be returned to our location at: Rue Couture Wharehouse 2855 Paige Dr. Kissimme Miami, FL 34741 *No Rue Couture staff is available at this address.
• Final Sale Items Non Returnable, No Exceptions All items found in the Sale category, accessories, bags, clutches, swimwear, or bodysuits are non-returnable.
• Exchanges At Rue Couture Store we’re constantly bringing in new merchandise, but in limited quantities. We do not perform exchanges on any merchandise. In addition, we cannot put any merchandise on hold. If you would like to return an item, please follow normal return procedures to send the merchandise back to our facilities. We will issue you a store credit once we've received your return. That way, you may use the credit towards the correct item/size or for another item. Store credits do not expire.
• Processing Once an order has been placed it cannot be cancelled. When returned packages arrive at our facilities, it usually takes us anywhere from 10-15 business days to process your store credit. We understand it’s very important for our customers to get their returns processed as soon as possible. Once your return has been processed, you'll be issued a store credit in the form of an Gift Card via email. Store credit covers original purchasing price and tax fees. PLEASE KEEP YOUR RETURN PACKAGE TRACKING. We will only issue credit for packages if customer provides tracking information and shows delivered to our address. Many times customers claim they have returned package but have no proof the item was sent back, therefore, for the customers security and ours, we require proof in the form of a tracking number, showing delivery to our address. No exceptions.
**Please Note: All original shipping fees are non-refundable. Return shipping costs are the customer's responsibility. A restocking fee will be applied on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address. The customer will also cover any redelivery costs.
Lost or Stolen Package We ship via USPS, which provides secure, easy and trackable methods of shipping. If your package gets lost in transit we will do everything we possibly can to assist you.
We cannot be held responsible for packages once proof of delivery is generated.
Once the carrier has a hold of the package we cannot be responsible for delivered items that have been lost or stolen.
Reserved rights regarding returns
Rue Couture Store reserves the right to limit, refuse and/or cancel customers orders at any time due to:
Irregular or excessive returns that indicate "wardrobing"
Irregular or excessive returns history involving, worn, washed, dry cleaned, spot cleaned, altered, damaged, missing items.